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Customer Feedback

Square House

"Justin was meticulous and thorough with our home inspection. He clearly explained every concern he had and wrote a very detailed report. I couldn't imagine a better home inspector."
- Review from Redfin

"Kyle has gone far beyond my expectations with his fast response to my questions and has conducted himself in a professional & knowledgeable manner." 
- Matt, Homeowner

"I particularly like the way you explain specific concerns to the home buyers without drama!"
- Dianne, Realtor

Preparing for Your Home Inspection

A home inspection is typically the white knuckle part of the buying and selling process. In order to make this go as smooth as possible we recommend preparing for the inspection by considering the following:

CANCELLING YOUR INSPECTION

If you need to cancel the home inspection for any reason please give us 48 hour notice so we can offer the appointment slot to another person. A lost appointment that can't be filled by someone else is a loss in wages for our inspectors. Last minute cancellations may be subject to a fee of $75. For more on our cancellation policy click here.

ATTENDANCE

You are not required to be present for the inspection. If you plan on meeting the inspector to discuss inspection findings we recommend showing up towards the end of the inspection to give the inspector time to focus. The average inspection takes about 2-4 hours, depending on age, size and condition of the home. Please notify us in advance if you plan on attending so we can recommend the time to show up.

ACCESS

Access to the property needs to be determined at least 24 hours before the inspection. Listing agents and occupants need to be notified in advance. All our inspectors have eKey digital lockbox access (GE supra). No CBS code is necessary.

UTILITIES

Be sure all utilities are on at least 24 hours before the inspection. In addition all gas pilot lights and water valves need to be in the on position. Inspection of any system that is not on at the time of the inspection will be greatly limited.

INSPECTION AGREEMENT

Before the inspection report can be released you will need to read and sign the Inspection Agreement. You can sign the agreement electronically (online), which is super easy. Before your appointment you will receive an email to sign electronically. Or you can download PDF version, print and sign. 

PAYMENT

Payment for the inspection should be made on or before the day of the inspection. If you pay online be sure to include any additional services to your cart, such as termite report or sprinkler system. Payment options include: paying online before inspection or paying with credit card, check or cash at the time of the inspection.

ROOF ACCESS

We are able to easily access most roofs with our 17 foot extension ladders. However, on occasion we come across a 2-story home without a first level roof access, which we can’t safely inspect. In these rare cases we recommend arranging for a roofing contractor to inspect the roof. They are outfitted with taller extension ladders.

POOLS AND SPAS

We don’t perform pool or spa inspections. If the property has a pool or spa we recommend hiring a pool specialist to inspect these systems. The company we recommend for this is Splash & Company, (512) 328-2527. Their inspection costs about $200.

OTHER QUESTIONS

If you have any other questions about the inspection process please check out our Frequently Asked Questions.